Shipping policy

At Dermalyt, we are committed to delivering your skincare devices as efficiently and securely as possible. Please review our shipping policy below before placing your order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after receiving payment.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive an order confirmation email once your order has been placed and a shipping confirmation with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times

We currently ship to most regions worldwide. Shipping rates and delivery estimates are calculated at checkout based on your location.

Region Shipping Time Rate
India 3–7 business days Free Standard Shipping
USA, UK, EU 7–14 business days Calculated at checkout
Other International 10–20 business days Calculated at checkout

Note: Delivery times are estimates and may be affected by customs delays, courier issues, or external factors beyond our control.

3. Tracking Your Order

Once your order has shipped, you’ll receive a tracking number by email. You can use this number to track your package on the courier’s website. Please allow up to 24–48 hours for tracking updates to appear.

4. Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply, depending on your country’s regulations. These charges are not included in your purchase price or shipping cost and are the customer’s responsibility.

5. Shipping Address Accuracy

Please ensure your shipping address is accurate and complete. Dermalyt is not responsible for delayed, lost, or returned packages due to incorrect or incomplete addresses. If you need to update your address after placing an order, please contact us immediately at support@dermalyt.com.

6. Lost or Damaged Packages

If your order is lost in transit or arrives damaged:

  • Contact us at support@dermalyt.com within 7 days of the expected delivery date.

  • We will work with the carrier to resolve the issue or arrange for a replacement where appropriate.

7. Delivery Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • Delivery times to remote or rural areas may be longer.

8. Questions?

We’re here to help! If you have any questions or concerns about your order or shipping, reach out to us:

📧 Email: support@dermalyt.com
🌐 Website: www.dermalyt.com